Booking Conditions
For single day trips and courses, full payment is due at time of booking. This is non-refundable.
For multiday trips, approximately 50% deposit is required to secure your booking. Your 50% deposit is non-refundable. Please think about purchasing TRIP CANCELATION INSURANCE if you do not want to lose your deposit in case of a cancelation.
Full payment for multiday trips due 4 weeks before trip start date. Once paid, this amount is non-refundable.
We accept no responsibility for any extra costs that may arise from the actions of persons and/or companies supplying goods and/or services to our trips; or from the complication or prolongation of any program for any reason.
If weather, conditions, a natural event, or actions of other persons and/or companies supplying goods and/or services cause us to be unable to do anything in the mountains the first choice is to re-schedule. If that isn’t possible we will work out a plan that applies to the specific situation, which may include a refund. Cancellation due to weather or conditions is a very rare event.
In case of adverse weather or conditions we reserve the right to change objectives to ensure the safest trip for you. Changing objectives does not trigger a refund.
MOUNTAIN RESCUE INSURANCE
Mountain rescue is free for trips run on Alberta provincial lands.
Mountain rescue is free in National Parks in Canada (Banff, Yoho, Kootenay, Jasper, Glacier/Rogers Pass) if you have purchased a park admission fee when you arrive.
Mountain rescue insurance is recommended for trips in British Columbia (outside National Parks) and for international destinations. You may be required to pay for mountain rescue in these areas.
Cancellations and Refunds
Cancellations by Higher Ground Mountain Guides results in a full refund.
Deposit amounts are non-refundable. Within 4 weeks of trip start full balance is non-refundable.
Weather
We operate in all sorts of weather and mountain conditions. Instructional trips run regardless of the weather and we have areas where we can operate if weather is foul. Private guiding trips will depend on the circumstances, but be prepared to modify trip plans.
Surcharge for BIG routes
For larger objectives or routes with increased hazards, there may be an additional BIG route charge applied to your booking. Mountaineering/Alpine Rock days that exceed 10 hours in length, rock climbs that are longer than 400 meters, or ice climbs graded WI5 or higher are good examples of when this surcharge would apply. You may also need to demonstrate the ability and experience required to your guide. Prep days or training days are not uncommon, and can be arranged to see if you’re ready for your chosen BIG route. Surcharge amount can be $200.00 or more per day. Please contact us if you think your BIG route may fall into this category.
